Frequently Asked Questions
Everything you need to know about shopping at Reitmans.
What is the Reitmans return policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have the original tags attached. Returns can be made in-store for free or via mail with a small shipping fee.
How do I track my online order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Reitmans ships exclusively within Canada and to the United States. Shipping rates and delivery times vary based on the destination and selected shipping method.
How do I find the right size for me?
We provide a comprehensive Size Guide on every product page, featuring measurements for petite, regular, and plus sizes to ensure you find the perfect fit.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Reitmans gift cards, and buy-now-pay-later options like Sezzle.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, orders cannot be modified or cancelled once they are confirmed. You may return the items once they arrive.